LMD Logistics B.V. is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services. By accessing our website or engaging with our services, you agree to the terms outlined in this policy.

Information We Collect:

We collect various types of information to provide and improve our services. The types of information we collect include:

  • Personal Information: This includes your name, email address, phone number, and shipping address when you fill out forms or make a purchase.
  • Payment Information: We may collect payment details (e.g., credit card number or bank account information) to process transactions securely.
  • Technical Information: This includes your IP address, browser type, device information, and usage data (e.g., pages visited, time spent on the website) to help us improve our website’s performance.
  • Cookies and Similar Technologies: We use cookies to enhance your browsing experience, remember your preferences, and gather analytical data about how our website is used.

How We Use Your Information:

We use your information for the following purposes:

  • Order Fulfillment: To process and deliver your orders, communicate order status, and handle returns and refunds.
  • Customer Service: To provide support, respond to inquiries, and resolve issues.
  • Marketing and Promotions: To send promotional offers, newsletters, and information about products and services that may interest you (with your consent).
  • Improving Our Services: To analyze usage patterns, optimize our website, and enhance user experience.
  • Legal and Regulatory Compliance: To comply with legal obligations, respond to legal requests, or protect our rights and those of our users.

How We Share Your Information:

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party service providers who assist us with website operations, payment processing, shipping, and customer service.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
  • Legal Obligations: If required by law, regulation, or legal process, we may disclose your information to law enforcement or other authorities.

Data Security:

We implement a variety of security measures, including encryption, firewalls, and secure servers, to safeguard your personal data. Access to your information is restricted to authorized personnel only, and we regularly review our security practices to ensure your data is protected.

Retention of Personal Data:

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including complying with legal obligations, resolving disputes, and enforcing our agreements. When your information is no longer required, we will securely delete or anonymize it.

Your Rights:

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Correction: You can request that we correct any inaccurate or incomplete data.
  • Right to Deletion: You can request that we delete your personal data, subject to certain conditions.
  • Right to Restrict Processing: You can request that we restrict the processing of your data in specific circumstances.
  • Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your data for direct marketing or legitimate interests.

If you would like to exercise any of these rights, please contact us at [insert email/phone number]. We will respond to your request within 30 days, in accordance with GDPR requirements.

Cookies and Similar Technologies:

Our website uses cookies and similar technologies to enhance your experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings or by opting out of non-essential cookies through our cookie consent banner.

Third-Party Links and Services:

Our website may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that site, which may have its own privacy policy. We encourage you to review their privacy policies, as we are not responsible for their content or practices.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. Any changes will be posted on this page, and we will notify you via email or through a notice on our website. Please review this policy periodically to stay informed of how we protect your information.