Frequently Asked Questions (FAQs)

1. General Information:

A: LMD Logistics B.V. specializes in providing high-quality shipping containers for various applications, including storage, transport, and modifications. We offer a range of containers such as standard containers, refrigerated containers, open-top containers, and custom-modified solutions. Additionally, we provide leasing options, container modification services, and logistics support across Europe.

A: We are based at Gelderlandhaven 2, 3433 PG, Nieuwegein, Netherlands. Our services cover the entire Netherlands and extend to other European countries.

A: You can reach us via email at info@lmdlogisticsbv.com, or by visiting our office at Gelderlandhaven 2, 3433 PG, Nieuwegein, Netherlands. Our support team is available Monday to Friday from 9:00 AM to 5:00 PM.

2. Ordering and Payment:

A: Orders can be placed directly through our website or by contacting our sales team via phone or email. Once you have selected your desired products, you will receive an order confirmation and payment instructions.

A: We accept payments via bank transfer, credit card, and other payment methods specified during the checkout process. If you have any questions about payment options, please contact our support team.

A: If you need to change or cancel your order, please contact our support team as soon as possible. Changes or cancellations can only be made if the order has not yet been processed or shipped. For custom or modified orders, changes may not be possible once production has started.

A: Yes, once your order is successfully placed, you will receive a confirmation email with your order details and estimated processing time.

3. Shipping and Delivery:

A: We offer shipping within the Netherlands and to various European countries. Shipping costs and delivery times depend on your location and the size/type of container ordered. Please refer to our Shipping Policies for detailed information.

A: Delivery times vary depending on the destination and product availability. Typically, orders within the Netherlands take 3-5 business days, while deliveries to other European countries take 7-10 business days. Custom or modified orders may take longer, and estimated delivery times will be communicated during the order process.

A: Yes, once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor your shipment status through our carrier’s website or by contacting our support team.

A: If your container arrives damaged, please notify the delivery personnel immediately and document the damage with photos. Contact our support team within 48 hours of delivery to report the issue and initiate a resolution.

4. Returns and Refunds:

A: We offer a 30-day return policy for standard containers that are in their original condition and packaging. Please refer to our Returns and Refunds Policy for more information. Custom or modified containers are non-returnable unless they are defective or damaged upon delivery.

A: To initiate a return, please contact our support team with your order number and reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to ship the container back to us.

A: Refunds will be processed within 7-10 business days after we receive and inspect the returned container. The refund will be issued to the original payment method used for the purchase.

5. Warranty and Guarantee:

A: We offer a 12-month warranty on the structural integrity of our standard and refrigerated containers, and a 6-month warranty on custom modifications. Please refer to our Warranty and Guarantee Policy for detailed information on coverage and exclusions.

A: To claim warranty service, please contact our support team with your order details and a description of the issue. You may be required to provide photographic or video evidence of the defect. We will review your claim and provide further instructions based on the issue.

6. Security and Privacy:

A: We take the security of your personal information seriously and implement various measures such as data encryption, access controls, and regular security audits to protect your data. Please review our Security Policy for more details on our security practices.

A: We do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers to facilitate order fulfillment and delivery. Please see our Privacy Policy for more information on how your data is collected, used, and protected.

A: Yes, you can opt-out of marketing emails at any time by clicking the ‘unsubscribe’ link at the bottom of our emails or by contacting our support team directly.

7. Compliance and Legal:

A: LMD Logistics B.V. complies with all applicable local and international regulations, including the General Data Protection Regulation (GDPR) for data protection and privacy. We ensure that all our products and services meet industry standards and legal requirements.

A: If you would like to exercise your rights under the GDPR (e.g., access, correction, deletion of your data), please contact our Data Protection Officer at info@lmdlogisticsbv.com. We will respond to your request within 30 days in accordance with GDPR requirements.